Returns + Exchanges

At MAHG, we take great pride in the integrity and quality of our handcrafted products. Due to the nature of our small-batch, ingredient-focused production and the absence of a warehouse or large-scale logistics operation, we do not accept returns or issue refunds under any circumstances. All sales are final.

We strongly encourage customers to review product descriptions, ingredients, and sizing information carefully before placing an order. If you have any questions prior to purchasing, please contact us—we’re happy to help ensure you’re confident in your selection.

Sample Products

To support confident purchasing decisions, MAHG offers sample-size versions of select products in 4 oz jars. These are ideal for first-time customers who want to experience the texture, scent, and performance of our formulations before committing to full-size products.

We recommend starting with a sample if you:

We strongly encourage customers to review product descriptions, ingredients, and sizing information carefully before placing an order.

EXCHANGE POLICY (Packing Errors Only)

Sample products are priced affordably and crafted with the same care and quality as our full-size offerings.

• If you have any known or unknown allergies

• Are unsure about a product’s scent or consistency

• Want to test how a product fits into your routine

PLEASE NOTE:

• Product leakage or spillage due to damaged or defective packaging

• Broken or cracked containers upon delivery

• Incorrect item(s) received

• You must notify us within 12 hours of delivery

• You must provide clear photographic evidence of the issue

• You must include your order number in your message

To qualify for an exchange:

If your claim meets these conditions, we will promptly send a replacement of the affected item(s) at no additional cost.

• We do not offer exchanges for reasons such as change of mind, dislike of scent or texture, skin sensitivity, or incorrect ordering.

• We reserve the right to deny any exchange request that does not meet the criteria outlined above.

If your package is lost in transit or marked as delivered but not received, please contact the shipping carrier directly to file a claim. Once a package leaves our facility, it is the carrier’s responsibility to ensure safe and accurate delivery.

Please note that MAHG is not responsible for lost or stolen packages once they have been marked as delivered by the carrier. To help avoid delivery issues, we recommend:

Every product is crafted with care, and we stand firmly behind the quality of what we create. We appreciate your understanding and support as we grow.

• Ensuring a person over 18 yrs of age is available to receive package.

• Double-checking your shipping address before submitting your order.

• Choosing a secure delivery location.

• Opting for tracked shipping or signature confirmation when available.